In the event that you are unhappy with your purchase, we accept
exchanges on items that are still in their original condition (new,
tagged, unwashed, unworn) within 5 business days of receiving your
Those returned items that are deemed worn, untagged, washed or
damaged will be sent back to you at your expense. No refunds or
exchanges on sale items under any circumstances.
Shipping cost for change of mind or exchanges will not be
We are not responsible for the return shipping cost of
If you wish to send back whole or part of the order, please
at firstname.lastname@example.org to
Details for exchange requests should be directed to
email@example.com within 5 business days
of receiving your order. Within 24 hours you will receive a return
authorisation number along with the return address.
We will review this on a case-by-case basis and we hold the
right to refuse a return if we deem to be unsatisfactory.
Please note that sizing of products displayed on our site may
have a variance of 1-2 cm.
If a product/s is damaged or defective in any way, please
contact us at firstname.lastname@example.org as soon
you discover the fault.
We will repair the fault if possible. In the event that we are
unable to repair it, we will replace the product.
Please send a photograph of the fault, this will prevent any
possible delays in the returns process. Upon receiving the
defective product, we will then need to approve the claim.
A request for an order cancellation within 36hrs of receiving
order confirmation will incurr a $15.00AUD administration fee.