In the event that you are unhappy with your purchase, we accept exchanges on items that are still in their original condition (new, tagged, unwashed, unworn) within 5 business days of receiving your order.

Those returned items that are deemed worn, untagged, washed or damaged will be sent back to you at your expense. No refunds or exchanges on sale items under any circumstances.

Shipping cost for change of mind or exchanges will not be refunded.

We are not responsible for the return shipping cost of items.

If you wish to send back whole or part of the order, please contact us at returns@supplystore.com.au to arrange.

Details for exchange requests should be directed to returns@supplystore.com.au within 5 business days of receiving your order. Within 24 hours you will receive a return authorisation number along with the return address.

We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

Please note that sizing of products displayed on our site may have a variance of 1-2 cm.

If a product/s is damaged or defective in any way, please contact us at returns@supplystore.com.au as soon you discover the fault.

We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product.

Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.

A request for an order cancellation within 36hrs of receiving order confirmation will incurr a $15.00AUD administration fee.